Design Vu:Du Creative © 2021
iBooths Photo Booths
iBooths is a registered trade mark
www.iBooths.co.uk 0800 644 1986
Andy Collins Events Limited - Company Number 11271853 | VAT Number 291 9791 49
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Terms and Conditions of Business and Hire (Revision
January 2021)
1. General
1.1. Terms and Conditions of Photo Booth Hire (“Terms”)
1.2. These are the terms of use for iBooths (“us/we/our”) which applies to all hire of
our products (“Products”) through our Website at www.ibooths.co.uk (“Site”).
1.3. If you do not agree to these Terms, please refrain from using our Site and or
Services.
1.4. We reserve the right to amend these Terms from time to time and will post a
message on our homepage along with the new version of the Terms if that happens or
email to alert you to our new terms. Your continued use of the site and services will be
deemed to be acceptance of any new terms unless an objection has been made within
30 days of publication.
2. Who We Are
2.1 We are iBooths Photo Booths operating as a photo booth entertainment company.
3. Products
3.1. All Products shown on our Site are subject to availability. The images of the
Products on our Site are for illustrative purposes only and may vary slightly from those
images due to stock rotation and continuous improvements to our range. We reserve
the right to provide an alternative booth of equal or better features and or
performance.
3.2. Some of the booth features are only available where Wi-Fi is available. We cannot
or give any guarantees or assurances that all or any individual additional features will
be available at your event.
3.3. We will endeavour to provide a backdrop that the client has chosen, however we
reserve the right to substitute the backdrop for an alternative if necessary.
3.4. If the hired equipment booked becomes unavailable for any reason we may offer
you an alternative product. You may decline the offer of the alternative, we will refund
all monies paid should you wish to cancel your agreement. You will not be subject to
any cancellation charges should this situation occur. If the alternative product fee differ
from the original hired product then we will upgrade free of charge or downgrade and
refund the difference. No other compensation will be offered.
4. Children & Minors
4.1. We welcome all ages. However we insist that children, minors and vulnerable
adults are accompanied by a responsible person of consent at all times whilst using
the booth. Children and minors who are unattended will not be permitted to use the
booth as they are under the age of legal age to agree to the terms of release of GDPR
consent
4.2. The props are fun and colourful which attracts young attention. Please ensure that
children are fully supervised and props remain with the booth for everyone's
enjoyment to use at the booth. Persons found encouraging children to take the props
will be charged £8 per item.
4.3. With the exception of guests with disabilities, our booths have been adapted and
are not suited for small children. They may require elevation. We do not supply
anything that children can stand on and parents / guardians letting children stand on
chairs etc do so at their own risk.
4.4. iBooths accept no responsibility for injury whist using our products unsupervised
or kept under control.
5. Printing and Additional Features - Open Booth / Enclosed Booth / Magic
Mirror / Retro Mirror / Selfie Wizard
5.1. The open, enclosed and magic mirror and retro mirror booths use DLSR cameras
and print directly on site. (The selfie wizard and the social media booth offer printing
as an additional purchase option)
5.2. Unless specified on the contract we will supply 1 print per visit.
5.3. We reserve the right to offer additional prints / keyrings and other promotional
items at an additional cost to the persons using our services as an additional purchase
item.
5.4. Unlimited photo options include up to 8 prints per visit.
5.5. Wi-Fi availability, no reassurances are given that all or any social media and or
email features will be available.
5.6. Activating the social media platforms will hold up the line whilst users log in to
their social media accounts.
5.7. iBooths will not accept any liability or responsibility for users actions using any of
the social media features and do so at their own risk. iBooths also accept no
responsibility for any images that are uploaded to social media and end up in public
domain.
Photo Media (iBooth)
5.8. The Photo Media Booth is designed for sending images directly to the users social
media, instagram, e-mail or iMessage therefore does not offer instant printing unless
otherwise specified on the contract.
5.9. We will send you the digital copies within 10 days after the event date via a digital
file transfer service.
5.10. The photo media booth relies solely on Wi-Fi availability. iBooths equipment is
fitted with a mobile internet router, however we do not guarantee that we will be able
to connect to the Three network. We cannot guarantee that the service will be
available or make no assurances that the service may be interrupted or terminated
during the hire period. Should there be no accessible internet connection available
then the images will automatically be saved and if possible posted upon re-connection.
No competence or refunds will be offered or agreed upon for loss of or access to
mobile internet or venues wi-fi.
Additional Prints
5.11. Unless unlimited prints have been added to the package, we reserve the right to
sell additional prints during the event at the current rate of £3.00 including vat per 6x4
print by credit / debit card and cash. This service will be available throughout the
event as a service should guests wish to purchase further copies of the additional free
print.
6. Our Contract with You
6.1. We require booking forms to be completed and returned electronically or
physically in order to place and secure the booking. Bookings are only finalised when a
signed agreement and initial payment has been received.
6.2. The issue of a contract does not constitute a booking or acknowledge any
acceptance of booking
6.3. Bookings are secured only when a signed (digitally or physically) document has
been received and acknowledged and the required booking fee has been received.
Bookings are confirmed in writing.
6.4. Bookings can be made by other parties until clause
6.5. Bookings accepted by the company is deemed in good faith that all the
information provided at the time of booking is correct.
6.6. In the avoidance of any doubt, the booking fee (initial payment) is non refundable
under any circumstances. This initial fee covers our admin and postage costs setting
the booking and planning system up for you.
7. Your Obligations
7.1. You are solely responsible for giving us (iBooths) the full and correct information
in respect of any booking you make with us. Including notifying us of entertainment
spaces or buildings separate from the main specified venue which you wish us to set
up. No refunds will be given in part or full for services not being provided as a result of
breach of our terms and conditions. Furthermore, it is your sole responsibility to
ensure that you have read our terms and assured permission for our products to be
used at your venue or location and that all the information regarding your venues
location and access has been disclosed to us at the time of booking. All disclosed
information given to us before the booking will be shown in the notes section of the
contract. Please ensure that all disclosures have been entered and noted. We will not
be responsible or liable for any non-performances for non or late disclosures.
7.2. We must be made aware at the time of booking of any abnormal access
restrictions that may restrict reasonable access in to the venue. Examples of which but
not limited to include, any obstacles preventing vehicle access to the set up area,
vehicle height restrictions, gravel paths, uneven paths, steps, narrow doorways, slopes
and steps. We will not be held responsible for any non-fulfilment of the contracted
services as a result of such restrictions preventing us from delivering the equipment
with reasonable. It is ultimately the decision of Andy Collins Events Limited and it's
employees or representatives what is deemed reasonable without compromising safety
to persons and property.
7.3. Any restrictions undisclosed may result in the non fulfilment of our services or,
result in a delayed set up time. This will come out of the run-time and also result in an
earlier finishing time to compensate the additional time
8. Access and Location
8.1. Due to the nature of the equipment and the weight, we do not carry equipment
further distances than absolutely necessary. Therefore we will load and unload at the
closest access point to the set up area without any exceptions. The access in to the
venue must be clear of obstacles preventing vehicle access to the closest access point
to the set up area. We must also be made aware at the time of booking or at the
earliest moment of any abnormal access restrictions that may restrict reasonable
access in to the venue. Examples of which but not limited to include, any obstacles
preventing vehicle access to the set up area, vehicle height restrictions, gravel paths,
uneven paths, steps, narrow doorways, slopes and steps. We will not be held
responsible for any non-fulfilment of the contracted services as a result of such
restrictions preventing us from delivering the equipment with reasonable. It is
ultimately the decision of Andy Collins Events Limited and it's employees or
representatives what is deemed reasonable without compromising safety to persons
and property.
8.2. Due to the size, weight of our equipment, we do not carry equipment up or down
stairs under any circumstances. All areas other then the ground floor must be
accessible by a working elevator suitable for the cartridge of goods. No exceptions will
be made. Please refrain from booking our services if stairs are the only means of
access.
8.3. Our equipment is wheeled on trolleys, so the entry route to the set up area must
be clear of obstacles, loose gravel, loose carpets or rugs, steps and narrow doorways.
Please ensure that the equipment you hire is suitable for your chosen venue. All
dimensions of our products can be found on our website or you may contact us for
clarification. We will not be held responsible for non fulfilment of our services in the
event we cannot gain access into the venue and or set up area. Any delays in setting
up because of restricted access will come out of the run time.
8.4. It takes up to an hour to set up the photo booth, therefore we will arrive
approximately 1 hour before the agreed start time. If there are any complications that
are outside of our control that lead to a longer set up and break down time then this
will come out of the run time. If the delay is a direct fault of the company then the run
time will be extended to equal time lost in the delay.
8.5. We must be made aware of any restrictions that may prevent reasonable access in
to the venue with a suitable parking space for a transit styled van within 50m of the
venue. The area where we are expected to park our vehicle must be a well lit
maintained area with a clear 2 metres of unloading space in addition to the vehicle
length.
8.6. Vehicle parking facilities must be available at the venue or adjacent to the venue
for the duration of the hire period plus set up and breakdown time. A parking space
must be guaranteed and tariff free for the duration. Should a suitable parking space
not be allocated, we will not begin to unload until such time a parking space become
available. In any event any delay will come out of the run time without compensation.
We will not be held liable for any non fulfilment of our services if a suitable parking
space not be allocated in advance, a parking space not become available or in an
unreasonable location being, but not limited to, a muddy field, unlit areas and
venerable areas.
8.7. We agree that once unloaded and set up, we will, when appropriate move our
vehicle(s) to another area with a suitable parking space for a transit styled van as set
out in 8.4
8.8. The set up area must be under cover, watertight and stable solid ground. We also
require access to a single standard UK power socket within 10 metres of the set up
area.
8.9. It is the responsibility of the client to ensure that the venue will accept the use
and obtain permissions of the hired products on their premises. We will not be held
liable for venue refusal to allow our services to be used.
8.10. The equipment will be set up in one location only as agreed on arrival and will
not be moved once set up. If it must be removed once installed, this will inure a £60
fee which will become payable immediately. Any delays caused as a result will come
out of the run time.
8.11. Due to the size of the backdrops, we do not always use backdrops. If there is a
suitable wall or similar that we can use as a backdrop we will use that instead to
maximise available space. Enclosed booths will have a white backdrop or green screen
if purchased as an add on.
Marquees and or Temporary Structures
8.12. We will unload and load at the closest access point directly in to the marquee.
We cannot use a trolley across fields so we must be allowed direct access adjacent to
the marquee/tipi
8.13. The ground leading to the marquee must be dry and easily accessible by a
transit sized vehicle without any restrictions or obstacles preventing access to the
marquee/tipi.
8.14. In the event of inclement weather a temporary road system must be installed
leading directly to the marquee. We will not attempt to drive over a muddy field or
area where there is an increased risk to our vehicles and or staff safety.
8.15. We do not use backdrops in marquees, we will use the wall of the marquee as
the backdrop. You may wish to decorate the designated area.
9. No Implied Right Of Use
9.1. Whilst we appreciate offers of help and assistance, We are not insured against
injury or liability to persons other than direct representatives of the company to carry
our equipment under any circumstances. Any attempts to do so is strictly forbidden
and we will not be liable for injury to persons or damage to property and may result in
non performance. All damages costs and losses will be made against persons not
complying with the request.
9.2. Where we set up the equipment and is unattended during idol times, the
equipment must not be used, tampered with in any way. Tampering with the
equipment could corrupt the software. We will not be held liable for any loss of images
/ templates / images for such actions. We will not be held liable for any loss of
performance / hire times resulting in having to reset the equipment or total failure
caused by third party interventions.
9.3. Whilst left unattended during idol time, the client is solely responsible for the
equipment, and will be liable for damages / losses caused by third party intervention.
9.4. If unauthorised use of the booth is used during idol time, we reserve the right to
charge £80+vat for every hour the booth is used regardless of how many times the
booth is used within the hour. This will become payable immediately or we will adjust
the hire period equalling to the additional charge time.
10. Fees, Price and Payment
10.1. Prices for hire of our Products are in pounds sterling.
10.2. Travel fees are exempt for the first 40 miles, thereafter we charge a travel
expenses fee of £1.00 per mile. Travel fees are clearly shown on the quote if the
venue was disclosed and or on the contract and invoice.
10.3. A minimum £100 initial payment is required to confirm a Booking. As soon as the
signed document is signed and the initial payment is paid to us, we will reserve and
secure your Date. A confirmation email will be sent upon receiving the initial payment.
Initial payments cover our admin costs which is non refundable.
10.4. The full balance of the Booking must be paid 14 days prior to the event Date
along with any extra or additional costs that have been agreed on the booking
agreement. We will send an email confirming the Date and venue location along with
the invoice for the full balance of the Booking. It is your responsibility to ensure these
details are correct. If you think any of the details are incorrect in this final confirmation
email you must inform us as soon as possible.
10.5. While we do our very best to ensure that all prices on our Site are accurate,
errors may occasionally occur. If we discover an error in the cost of booking our
Products we will inform you as soon as possible and give you the option of re-booking
at the correct price or cancelling the Booking without penalty.
10.6. We are under no obligation to provide any Products to you at an incorrect price,
even after we have sent you a Booking confirmation if the pricing error is obvious and
unmistakable and could have reasonably been recognised by you as a miss-pricing.
10.7. We will make every reasonable attempt to contact you when payments are due.
However, if we are unable to contact you, we may treat the Booking as cancelled and
or no longer required and a cancellation charge may apply as outlined below in 10.11
10.8. In the event of a charge-back being made at your request from your credit /
debit card provider, we will instruct legal proceedings to recover the amount owed plus
our incurred costs and interest at a rate of 8% above the bank of England base rate.
Cancellation
10.9. If you want to cancel a confirmed Booking, you must do so in writing. Regretfully
we cannot accept cancellations over the telephone. The cancellation charges you must
pay shall be determined by reference to the table below and you must pay the charges
within 20 working days of our invoice. Failure to do so may result in further costs
added to recover the debt.
10.10. Cancellation charges
From booking date to 61 days before event date - Loss of initial payment
Less than 60 days notice prior to the event date - 90% of Total Package Price will
become payable
10.11. The charges are applicable for the administration time and costs incurred when
setting up the booking and taken in to account the likely hood of re-booking the date
should a cancellation be made less than 60 days to the event date. We strongly advise
event insurance in the unfortunate event of such cancellations. Whilst we sympathise
with such circumstances that may lead to the result of such cancellation, we as a
company still incur the usual costs and loss of income. There-fore regrettably the
cancellation charges apply in all circumstances unless we are at fault. In which case,
where we are at fault, a full refund including initial payments will be made in full to the
client using the payment method originally used within 10 working days. This may take
longer to reach your account when refunds are made on to your credit / debit card
due to processing times outside of our control.
Rearranging / reschedule the event date
10.12 We appreciate that there may be occasions where the event date will be moved
/ re-rescheduled. We will accommodate 1 rescheduled date move. This will incur a £50
administration fee cancelling and re-issuing the contract providing the following
conditions are met:
•
No previous request exists for the same booking being rescheduled.
•
You agree to a re-booking fee of £50 and is made at the time of rescheduling
•
We have 61 days notice or more prior to the event date. Rescheduling less than 60
days notice will be deemed as cancellation and the cancellation fees apply as
clause 10.10
•
The rescheduled event must take place within 12 months of the rescheduling date
•
We have the date available. Notable dates such as but not limited to bank holidays
/ whole of December unless originally booked on any of these or similar notable
dates will incur an additional fee.
•
In the event that the original times or venue location is changed, this may incur an
additional fee.
•
In the event we are unable to accommodate the new date, we will return monies
paid excluding the booking fee (initial payment) providing the terms have been met
of at least 60 days before event date, after which will be deemed a cancellation
and cancellation clauses and fees will apply.
•
All existing terms and conditions apply
10.13. We reserve the right to cancel your Booking without liability to you and without
any obligation to refund your initial or subsequent payments if:
•
You do not pay us the balance of your Booking by the date due for such payment;
•
We have reasonable grounds to believe that you may not pay us the balance of
your Booking by the due date and we have requested you to explain the position
and you have not done so satisfactorily;
•
We discover, before you have paid the balance of your Booking, that you have
deliberately concealed information, or deliberately given us incorrect information,
about your Booking in circumstances where (if you had not done so) it would have
been reasonably foreseeable that we would not have accepted your Booking;
•
Where any of our employees has received threatening or abusive behaviour from
you or anyone attending the event with respect to the Booking;
•
We have reasonable grounds to believe that your behaviour or that of any third
party is likely to result in damage to our Product or injury to people.
•
We have reasonable grounds to believe the booking is fraudulent, credit card fraud
or and money laundering.
10.14. If we cancel your Booking under any of the circumstances outlined above, the
cancellation charges set out in the table above shall apply. We may at our discretion
offer an early payment discount on a cancellation fee. This will only be offered for 14
days from the cancellation invoice date then thereafter the full cancellation fee will
become payable to cover our further administration costs to recover the debt. If the
debt remains unpaid then we will pass your details on to our solicitors to recover the
monies owed plus costs through the legal system.
10.15. We reserve the right to sub-contract where deemed necessary to ensure that
your event remains covered and we do not need to cancel your booking. We will only
do this in exceptional circumstances to ensure your booking is fulfilled. You will not be
expected to pay any additional costs.
10.16. In the event of staff illness we may have to cancel your event. We will endeavor
to find a suitable replacement, however if this is unsuccessful we will contact you as
soon as possible to inform you. We will of course provide you with a full and
immediate refund.
10.17. We will not be held liable for any occurrences caused or deemed to be caused
by acts of god or natural occurrences . These may include but not limited to natural
disasters, flood, earthquake, hurricanes, pandemics, epidemics. We may at our
discretion offer to move or postpone your date to a new date subject to availability.
Cancellations will be subject to cancellation fees under the original contract terms.
11. Space & Power Requirements
11.1. The Client will arrange for an appropriate space to be made available for the
hired equipment at the event venue. A minimum safe floor area of 3m x 2m is required
for our photo booths.
11.2. The Client will ensure that an electricity supply comprising a single 13 amp
socket located within 10m of the space designated by the client for the hired
equipment.
12. PAT & PLI
12.1. iBooths operate safely without compromise. We hold a 10 million pounds public
liability and our booth and associated equipment is regularly tested. Our PAT and PLI
documents are available for download / view at https://www.ibooths.co.uk and via
your client portal. it is the clients responsibility to ensure that the venue has seen /
downloaded or requested these documents in advance of our arrival. We do not carry
these documents and can only show them digitally if mobile date exists.
12.2. We will not be held responsible for non performance because the documents
have not been asked for or obtained in advance of the hire date and the venue refuses
iBooths to operate.
12.3. Our insurance runs 12 months rota. We can not provide insurance documents
until the existing document has expired. Upon expiry date, a new document will be
available for download via the client portal. for example If a document expires 23.59,
December 31st, a new document will only be available from 00.00 January 1st. If your
event is being held on 1st January we can provide proof of insurance on arrival by
electronic means.
13. Refreshments
13.1. The client agrees to provide our events staff with soft drinks during the hire
period to remain hydrated.
13.2. To avoid disruption, the client agrees that our staff may request that soft drinks
are added directly to the clients bar tab as and when required
14. Hire Period
14.1. The hire period is specifically noted on your contract with us.
14.2. Use of our Products and or services will start and end at the agreed times as
stated on the contract.
14.3. We will arrive to set up approximately 1 hours prior to the specified start time of
hire. If you require us to set up earlier than this then you must notify us at least 7
days before the Date. Additional charges may apply relating to idol time which are
clearly displayed on the iBooths website and will be added to the invoice
14.4. Photo booth end time will not exceed 23.00 unless otherwise agreed and written
on the contract.
14.5. Where we are at fault and late setting up, excluding planned road closures,
carnivals, road blockages, law enforcement orders and or restrictions, government /
local authority restrictions, accidents - we will extend the hire period equalling to the
lost time venue permission permitting otherwise we will refund the lost time pro-rata.
14.6. Any extension of service must be made in advance prior to the hire date.
Additional hire time cannot be added at the time of hire.
15. Behaviour, Damage to our Equipment, Health and Safety of our Staff,
Termination of Hire
15.1. The person named on the agreement, agrees that you are fully responsible for
any damage to our products directly caused by you or your guests with respect to your
booking.
15.2. In the event of rude or abusive behaviour by you and or your guests that affects
the safety of our attendants and or the safe running of our equipment, and potential
damage to our products including rudeness, intimidation or threats to our staff, we
reserve the right to immediately cease the hire, including the use of the equipment
and will immediately remove it from the event. In this instance the hire fee still
remains payable in full and no competence will be offered.
15.3. If the attendant feels due to excess alcohol or unruly behaviour person(s) are
unfit to use our products or services we reserve the right to refuse them access
without prior warning.
15.4. We do not allow drinks / glassware in the vicinity of the booth area. In the event
that liquid spillages in or in the vicinity of the products will result in immediate
suspension of the services and products until the area is cleaned and secured.
Repeated violations will result in the services and products being terminated and
withdrawn without refunds in part or full.
16. The Service We Provide You
16.1. In the avoidance of doubt we will provide a photo booth service with a
uniformed attendant which serves as entertainment for you and your guests who
participate.
16.2. If applicable you will be sent all of the full size unbranded images via download
within 14 days after your event.
16.3. If printed pictures are provided, we will provide as standard 1 print per visit.
Wedding clients will receive a free guest book and an additional free print for the guest
book per visit to the booth during the hire period. Should you require more than the
standard number of prints per visit then this will be charged according to our tariff to
cover our printing costs. Guest books are available for purchase for all other events.
16.4. We offer our clients free photo templates which are customised. Whilst we will
take every care in creating the template we will not be held liable for any errors. We
cannot change the template once we are on site, however we can provide a plain
template.
16.5. We reserve the right to offer plain or generic templates.
16.6. The photo booth is intended and provided as entertainment and should not be
relied upon or intended to be your primary source of event photos.
16.7. We reserve the right to withdraw our props at any time if they are being
mistreated or you provide any of your own props
16.8. Events where we do not supply unlimited prints, we may at our digression offer
to sell as a "service" of additional prints or full size pictures at your event for a nominal
fee to cover our own expenses. This is not capitalism or exploiting your event.
16.9. All prop boxes purchased or provided free as add-ons are set and themed but
items may vary.
16.10. Where you have purchased or received a free a guest book as an additional
add-on, it is not our responsibility if any pictures are not placed in the guest book. Any
damage to the guest book during the event is not our responsibility. Whilst we may
assist with the use of the guest book, our priority is the smooth running and operation
of the photo booth
17. Events beyond our Control
17.1. We will endeavour to attend any event that you have hired our Product for.
Where circumstances make this impossible due to, but not limited to adverse weather
conditions, traffic delays, accidents or road closures. We will contact you as early as
possible.
17.2 We will not be held liable for any planned events such as but not limited to
carnivals, street parties or road closures that have been planned and publicised around
the vicinity of the event. We must be notified of such closures that prevents us from
attending the event on time or delayed. We will not be held liable for late arrival or
unable to attend unless we are at fault, then a full refund will be provided to the
client.
17.3. We reserve the right to cancel any booking because of and not limited to adverse
weather conditions, sudden road closures, unscheduled events, riots causing severe
delays or unable to attend. In these exceptional circumstances a full refund will be
provided to the client.
17.4. The service provider will not be held responsible or liable for power outages or
power failures caused by equipment, cables or generators not supplied by the service
provider preventing partial or full performance.
17.5. We will not be held liable for any occurrences caused or deemed to be caused by
acts of god and or natural occurrences . These may include but not limited to natural
disasters, flood, earthquake, hurricanes, pandemics, epidemics and notifiable
diseases. We may at our discretion offer to move or postpone your date to a new date
subject to availability. Refusing the offer to move your date will be considered as a
cancellation will be subject to cancellation fees.
17.6. We are not to be held liable if we are unable to attend due to local or national
lock down, government advise in the interests of public health or safety, law
authorities road blocks or armed forces preventing us to attend.
Electronic Failure
17.6. Should a camera or other electrical serious malfunction occur excluding a printer
malfunction which prevents us from continuing to provide the service then we will
offer a refund equal to the percentage time left to the hire fee less the travel costs
which are not calculated in the refund.
17.7 Refunds will be made to you via original payment method within 7 days from
receiving your details for payment.
17.8. In the event of a printer error we will continue to operate the booth as normal.
We will print all the images taken and place them into a guest book for you which will
be posted to your address on file within 7 days of event and we will provide you with
the digital full size prints and the customised template pictures within 14 days after the
event via email. No compensation will be offered for such a failure however we will
continue to do our up-most to rectify the issue on site.
18. Ownership of Data
18.1. Anyone who uses our services agrees to our terms and conditions that comply
with GDPR
18.2.We shall not be responsible for any loss, damage or disclosure of Your Data
caused by any third party. The Product supplied for the Booking will clearly display a
statement that all images taken using our Product can be uploaded to our public online
web gallery (unless a third party requests otherwise) and we are exempt from any
liability with respect to publishing the images.
18.3. We are not responsible or liable for you or any third party uploading images
taken by our Product to any social media platform either at your event or through
accessing our public online web gallery.
19. Images Ownership
19.1. We retain sole ownership and all copyright of all digital images taken by our
products and cameras.
19.2. Images taken by our Products during events may be used by us to assist with
promoting our services. This may include printed publications as well as online images
for the purposes of advertising, publicity, publication and or promotion.
20. Complaints Procedure
20.1. We hope that you thoroughly enjoy the service that we provide you. However
should you be unsatisfied with any aspect of the service which we provide then of
course we would like to hear from you. Most complaints can be rectified during the
performance, so please do speak to the booth operator raising your concerns. If this is
not possible, then please contact us in the first instance outlining the nature and facts
of your complaint. Please note that we need to record the nature of your complaint, so
we can only act on complaints in writing. We cannot in most circumstances deal with
complaints over the telephone and we can only speak to the person named and signed
the contract due to data protection laws. We cannot without your express written
permission discuss any aspect of your booking with us to anyone else. Please write to
us at iBooths email us at info@ibooths.co.uk .
20.2. We will acknowledge receipt of your complaint within 48 hours of receiving your
complaint and will reply in detail within 21 days allowing us to conduct our own
investigations and speak to our operatives. This does not affect your right to seek
independent legal advise. However rare, we aim to resolve complaints quickly and
amicably.
21. Changes to these Terms and Conditions and general
21.1. From time to time it may be necessary for iBooths to amend our terms of
business. Therefore iBooths reserves the right to change these terms and conditions at
any time without prior notice.
21.2. In the event that any changes are made, the revised terms and conditions shall
be posted on the iBooths website immediately. Please check the latest information
posted herein to inform yourself of any changes.
21.3. We (iBooths) shall not sell or share your personal information with any third
party or use your email address for unsolicited mail, we may occasionally send you an
email related to any relevant product offers.
22. Agreement
22.1. By entering this agreement you agree that you have read and understood in its
entirety the terms and conditions and you agree that they will be adhered to in full.
You also agree and understand that our terms and conditions are set out in
accordance with our business and are there to protect you as a customer and us as a
company and our staff. Any breach of the terms and conditions may result in the
immediate termination of our services. If you do not agree with our terms of business,
please do not sign the agreement, additionally if there is anything that you are unsure
about and requires further clarification, please contact us before signing.